All programs are sent digitally but you can request us a DVD/USB drive version.

If you want more information about a product please send us a message and we will upload a screenshot of the files.

Lynda – Managing a Customer Service Team

$31,78

Published on: December 14, 2020
Free Digital Download Delivery
Or contact us to get a DVD version of this product.
SKU: F079 Category:

In this course, author and customer service expert Jeff Toister shows you the secrets of managing great customer service teams. Discover how to define outstanding service through service standards and team goals; bring in data and metrics to evaluate your service quality; identify obstacles that can cause service failures; optimize your channels for faster, cheaper, and better service; and develop a convincing business case that calculates the true cost of bad service. Plus, Jeff shares ways to get your team obsessed with delivering outstanding customer service.

Topics include:
* Clearly defining outstanding service for employees
* Evaluating service quality
* Identifying obstacles to outstanding service
* Aligning resources to optimize service delivery
* Calculating the cost of poor service

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.

Name
Email
Phone
Enquiry